ADDITIONAL TERMS AND CONDITIONS IN RELATION TO COVID-19 (no longer required as of 2022)

In addition to our regular terms and conditions we have added additional information with regards to the ongoing Covid-19 pandemic. These are additional T & C's that are in force with immediate effect. 

1. We will encourage all guests to wear face masks after the 19th July 2021 (If you are exempt from wearing one please bring your medical exemption lanyard on the night). This is for everyone's safety and protection on the night of our event. There are many locations we host public events that cannot give adequate ventilation as required in an indoor setting, to keep everyone safe. 

2. All guests will have there temperature's checked outside the venue on arrival. This is for everyone's safety on the night, all temperature's  will be recorded. If you arrive and you have a temperature we will ask you to leave immediately. We will get in touch with you the following day to sort out transferring your ticket to another event. 

3. Could all guests please ensure you bring your vaccine card with you on the evening for each public event, to show a member of staff on the door at the venue, when you arrive.  This is purely for our peace of mind, and for all our guests who will be attending the event with you. 

4. We would encourage all guests to take a lateral flow test at least 48 hours prior to the event you are attending. This is again for all our everyone's safety. If in the eventuality your lateral flow test reads positive, it's important you report this to us ASAP. DO NOT attend the event under any circumstances. We will transfer your ticket to another event of your choice up to the value of your ticket you purchased. If you cannot make any dates on any other events, we will issue you with a credit note to the value of your ticket price. This will be valid for up to one year from the date of issue. 

5. We will also be taking all the usual necessary precautions including providing hand santiser gel that you can use throughout the event. We will provide antibacterial hand wash gel in each of the toilets for our guests use only. We will also be using dry anti bacterial spray in each room we are in on the night. Each room will be sprayed in between each group. There will be one member of the team for each group that will be designated for using an antibacterial wipe to open and close doors as well as dry spraying each room with antibacterial spray. This will reduce the amount of people having to touch door handles within each group and reduce the risks with regards to Covid-19. 

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By purchasing a ticket(s) with Brookes Paranormal on our website, this means that all attendees have agreed to the following terms and conditions of sale.

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1] All Brookes Paranormal Events are for attendees aged 18 years and over, with exception to Ghost Walks being aged 16 minimum. Adult language may be occasionally heard from other guests, but we do our best to keep professional. Should you be easily offended please do not book.

 

2] Some locations for our events may not be suitable for guests with disabilities or mobility issues. We at Brookes Paranormal value all of our customers and aim for every event to be as accessible and inclusive as possible, but unfortunately some venues don’t make this feasible and we do have to ensure that the safety of our guests is put first. If you’re unsure on what events may not be suitable for people with disabilities or mobility issues, read through the event description to find out or get in contact with us via email. If you are seizure-prone or have had a seizure within the past 12 months, we ask that you bring and book on a friend to join you and take care of you on the event, otherwise you won't be allowed to attend. While we do have First Aiders on all events we host, they are NOT medical professionals who are familiar with sorting out guests with seizure-like conditions and administering medication prescribed or respective to the guest in question. Brookes Paranormal Hosts, Team Leaders and Team Heads are investigators and event facilitators.

 

3] Heavily pregnant women are NOT allowed to attend any of our events due to restrictions at our locations and risk factors.

 

4] Each guest will need to act responsibly and respectfully towards others. You will NOT cause harm or injury to anyone else or put yourself or any others in danger. Furthermore, you will respect the event and location and will behave accordingly. Anyone who acts out aggressively or abuses other guests and/or Hosts on the night will be removed from the event with immediate effect. NO REFUNDS WILL BE GIVEN! Lastly, when the event is finished you will ensure that you will respect the wishes of nearby residents when leaving the event, given the time of night.

 

5] Anyone that arrives to one of our events under the influence of alcohol or drugs will NOT be allowed into the event and will be removed from the event immediately, regardless of travel or weather conditions. Anyone that arrives to one of our events and are suspected of bringing alcoholic beverages or any drugs that aren’t medically prescribed by a doctor to the event, will also be removed from the event immediately. NO REFUNDS WILL BE GIVEN!

 

6] Brookes Paranormal DO NOT allow smoking indoors at any of our locations or any other potential fire hazards. This includes candles, matches and lighters. Smoking and Vaping is only permitted outside of locations in designated smoking areas. We will not be using any real candles at the locations due to fire safety, unless permission is granted by the venue owner.

 

7] There are NO sleeping facilities at any of our locations, unless advertised in the event description on our website.

 

8] All of our advertised events on this website, on our Facebook page and other social media platforms are for Public Ghost Hunts. For health and safety reasons, you will stay with your allocated group throughout the night and will NOT be allowed to leave the group for 'Free Time'. Any guest(s) who disregards this rule will be warned only once. If wandering off occurs multiple times you will be removed from the event with immediate effect. Please respect our policy on this, thank you.

 

9] All equipment, luggage, clothing, vehicles and other items belonging to you or your party are your own responsibility. Brookes Paranormal will NOT be liable for any damage to or loss of equipment, luggage, clothing, vehicles and other items belonging to guests before, during and after the event. This includes any damage or loss that may be caused by any spiritual or poltergeist activity during the event.

 

10] Guests are allowed to bring their phones/cameras with them on our events, for taking photographs of the event. However, some venues may not want cameras being used inside the building or during the event and we will state these conditions in the event description if the venue owner informs us. Guests may also film some of the event if they would like to, again with permission that the venue is happy with that. If you're not sure please get in touch. Live Feeds or Livestreams by guests are NOT allowed during the event for the purpose of other client’s privacy.

 

11] By Booking with Brookes Paranormal, you agree that all video footage and photographs taken during the event by Brookes Paranormal and by guests can be used by Brookes Paranormal, for Brookes Paranormal’s Website and Brookes Paranormal’s Social Media. If you DO NOT wish to participate with the group photographs at the beginning of the event and during the event, please let a team member know.

 

12] Brookes Paranormal will try to find any potential hazards or problems at a location, in order to eliminate them before the event begins. However, due to the nature of locations we cannot foresee every problem or hazard and accidents/incidents do happen. All guests are to stay with their groups at all times during the vigils on your visit to the location. We DO NOT allow for 'Free Time' for health, safety and security reasons. You are staying at the location at your own risk; we accept no liability for any accident, injury or death, however caused. Although Brookes Paranormal have their own public liability insurance, some of our policies may not be covered since some of the location boundaries are beyond normal public access categories. Because of this, we do encourage all of our guests to have their own third party public liability insurance just to be safe if you're extremely concerned.

 

13] Brookes Paranormal makes no guarantees of paranormal activity at any of our events, and as such are not responsible for any activity/information or lack of during the event. We will do our up-most best to engage in the night's vigils to hopefully increase the chances of activity using our techniques, equipment, experience and knowledge. Any predictions, information, advice, opinions or comments made by our Hosts, Assistants and Guest Mediums should NOT necessarily be interpreted as factual or true.

 

14] You, the guest, are responsible for making your own decisions and it is understood that when our Hosts, Assistants or Guest Mediums suggest something to you, it is of their opinion and should NOT be interpreted as the only course of action, unless stated otherwise.

 

15] Any Brookes Paranormal event due to take place partially or entirely outside is likely to be affected by cold/adverse weather conditions. With this in mind, Brookes Paranormal reserves the right to relocate the event to an area with shelter. All of our events take place on the set time and date, unless stated otherwise. It is your responsibility to bring suitable clothing parallel to the weather conditions for the night or seasonal conditions, for ANY event booked whether under the comfort of shelter or out in the open. Brookes Paranormal will always work towards making sure every event goes ahead as planned. Should any event booked need be cancelled because of unsuitable weather conditions, all customers would be notified.

 

16] Events hosted by Brookes Paranormal DO NOT include accommodation or overnight stays, unless stated in the event description. In the case of possible tiredness caused by the event, we suggest you either secure nearby accommodation following the event or organise transportation home. We DO NOT accept any responsibility for any accidents/incidents caused before, during or after the event. Severe tiredness does kill, so make sure to look after your own well-being first.

 

17] Please note that all stories about the location told by the Hosts of Brookes Paranormal are not invented or made-up. Brookes Paranormal have on occasion witnessed, experienced and recorded paranormal activity in various locations around the country, and we take first-hand experiences from daytime staff/volunteers/visitors into account when discussing reports of paranormal activity. Once again, we CANNOT guarantee that any paranormal activity will take place on the night of the event, and not every event will include a Guest Medium. Brookes Paranormal enjoy informing guests about the brief history of the location as a background on the place you're investigating, and everything stated by the team regarding the location’s past is fact and has been thoroughly researched using multiple sources and history texts.

 

18] Brookes Paranormal are expectant of you to respect the location, the spirits that may reside at the location and the other guests involved in the event. Please be open minded in your approach to the event, as sometimes being openly cynical and dismissive will hurt and ruin the event for everyone else. While we do appreciate sceptics and try and debunk possible paranormal activity ourselves, you can experience things that simply can't be explained. Do take part in the event, after all this your chance to experience what it is like to be a real ghost hunter and every event is unique. If nothing happens, then nothing happens, but at least attempt to put as much energy and enthusiasm into the night as our Hosts. We are very confident that if you get involved, whatever the end outcome of the night, you will have a good and fun time.

 

19] All prices for tickets are subject to change without notice. Promotional or sale offers may or may not be given throughout the year and prices on these offers may vary from the original price. Promotional or sale offers will NOT be given or offered to customers who have already purchased or paid before or after these offers, promotions or sales expire. Tickets may also be reduced close to an event date if there are spaces available, either due to a customer unable to now attend said event or an event not fully selling out.

 

20] Brookes Paranormal welcomes your feedback on all of our events. If there is a complaint during the event or an issue before the event begins, please inform us and bring it to our attention as soon as possible by contacting us via email or speaking to one of our Hosts on the night. We will do our very best to put matters right and to arrange a solution. If your problem or complaint is not resolved during the event or beforehand, please contact us and include your name/party name, the event that you have booked on and the venue details. If you take no action during the event or do not contact us within the sufficient time of at least 48 hours after the event or before the event, we will consider your complaint or issue invalid and unreasonable.

 

21] All bookings made through Brookes Paranormal means that you and your party accept these Terms and Conditions and will abide by them. By accepting and agreeing with these Terms and Conditions, you and your party are further indemnifying the organisers/promoters/individuals from and against all legal liability in respect of any damages, losses, costs, claims, actions, demands, proceedings, expenses or any kind of legal suits in respect of or issuing out of the injury to or the death of any person, or persons, or damage to any property originating from the guest’s involvement and participation in the event or activity or premises connecting to the event.

 

 

OFFERS AND DISCOUNTS

 

Any offers, discount codes or sale prices are for both deposit bookings and full priced events. Offers and sales may or may not be available throughout the year. Offers and sales are available for a LIMITED TIME only, so keep looking at both the Brookes Paranormal website and Brookes Paranormal Facebook page for any announcements regarding offers and sales on our Ghost Hunting events.

 

Any discount codes given are a ONE-TIME use only for a single Ghost Hunting event and are valid for up to 12 months from the moment you receive one. Discounts are accepted via online booking through our Brookes Paranormal website only. We will know what codes are valid and what codes are not, so any customer attempting to enter/provide a forged code will not be accepted and you will have the option of either paying the standard ticketing price or leaving the transaction and event booking.

 

When booking on the Brookes Paranormal website, any offers, discount codes or sale prices MUST be applied at the checkout at the time of booking. Should the offer, discount code or sale price NOT be applied at the time of booking, the offer, discount or sale price CANNOT be given after the order has been purchased.

 

Brookes Paranormal reserves the right to advertise any promotional offers and discount codes via our social media sites (Brookes Paranormal's Facebook page, Twitter account, Instagram account, YouTube channel and TikTok account). We only have ONE Facebook page (@BrookesParanormal), ONE Twitter account (@BrookesParaUK), ONE Instagram account (@brookesparanormal) and ONE back-up Instagram account (@brookes_paranormal), ONE YouTube channel (/BrookesParanormal) and ONE TikTok account (@brookesparanormal), and these are our ONLY social media sites.

 

GIFT CARDS

 

Brookes Paranormal sell Gift Cards all year round with different prices that can be applied towards our events.

 

All Gift Cards are non-refundable, and change will NOT be given if a Gift Card is not fully used or a remaining balance is present. Gift Cards are ONLY valid for 12 months from the time of purchase. Gift Cards CANNOT be reissued if you misplace them, so try not to lose them and please keep them secure. No exchanges or extended dates can be offered if the Gift Card is not used within the valid from and valid to dates shown on the Gift Card. Please note that Brookes Paranormal Gift Cards are a digital item and NOT a physical gift card commonly found in retailers. Gift Cards can only be purchased via the Brookes Paranormal website.

 

CANCELLATIONS AND REFUNDS

 

ALL Deposit Payments are NON-REFUNDABLE and NON-TRANSFERABLE regardless of any circumstances. This is because we have to pay the venues for hire, top up on snacks/refreshments, insurance costs, travel costs for hosts, costs for equipment and batteries etc.

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Remaining Balance Payments can only be refunded up until FOUR WEEKS prior to the event date and are NON-TRANSFERABLE.

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Full Ticket Payments can only be refunded or transferred up until FOUR WEEKS prior to the event date, as we will need enough time to resell your place(s) in order to cover costings for the venue, the event, the team etc. Full Ticket Payments become NON-REFUNDABLE and NON-TRANSFERABLE after this cut-off point.

 

CANCELLATIONS BY BROOKES PARANORMAL

 

Brookes Paranormal reserve the right to cancel an event at any given time for any reason at our own discretion like adverse weather conditions, and especially if an event does not reach its full selling capacity. Should we have to cancel an event, we will notify and contact you as soon as possible – we will either offer you a full refund of any monies paid by you (including any deposits) or move your booking to another available date/event, the choice is up to you. Please note each event price differs and if there is an additional cost, the extra cost must be paid for. Brookes Paranormal WILL NOT be liable for any expenses paid for external accommodation bookings and travel costs.

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Please also see 'Booking Information' at the top of the website page.

 

DEPOSITS

 

ALL Deposit Payments are NON-REFUNDABLE and NON-TRANSFERABLE. Every event hosted by Brookes Paranormal will require a deposit at minimum which is used to secure your place(s) for the event, however the final remaining balance payment MUST be made no later than FOUR WEEKS prior to the event. If the final balance is not paid by the due date requested, Brookes Paranormal reserve the right to not only retain any deposit payment(s) already received but to also add your place(s) back onto the market for resale.

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Please also see 'Booking Information' at the top of the website page.

 

BEHAVIOUR POLICY

 

Throughout the event you and your party will behave and act sensibly. Throughout the event you and your party will NOT cause harm or injury to any host/staff/guest/guest medium/investigator, any animal or any part of the property. Any aggressive, rude, threatening and intimidating behaviour towards any member of the Brookes Paranormal team, venue staff, guest mediums/investigators or guests attending any event WILL NOT be tolerated or allowed. Any guest causing any behaviour that is deemed unacceptable will immediately be removed from the event, regardless of adverse weather conditions and/or travel arrangements. Likewise, any silly or childish behaviour happening on the event by any of our guests will too immediately be removed from the event. There's no problem in having some laughs to bring the positive energy up but please do not go over-the-top and hurt the event for other guests. You are also entitled to be a sceptic/cynic without the need of ruining the experience for others who equally have paid. You will also NOT be given a refund, should any of these behaviour rules be broken.

 

These Terms and Conditions are subject to change and Brookes Paranormal reserves the right to amend these at any time without notice. By booking with Brookes Paranormal, you acknowledge, understand and agree to our Terms and Conditions. Thank you.